Privacy Policy

1. Introduction

At Blank Frame Weddings, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information when you visit our website (www.blankframeweddings.com), book our wedding videography services, or interact with us in any other way.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of personal data:

  • Contact Information: Name, email address, phone number, and wedding details (such as wedding date and venue) when you inquire or book our services.

  • Payment Information: Details for processing payments, including billing address and transaction history.

  • Communication Data: Any communication between you and us, including emails, messages, and phone calls.

  • Website Usage Data: Information about how you use our website, including your IP address, browser type, device information, and usage patterns, collected via cookies.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide wedding videography services.

  • To process payments and manage your bookings.

  • To communicate with you regarding your wedding videography, including sending contracts, invoices, and any other relevant information.

  • To improve our website and services by understanding how users interact with our site.

  • To comply with legal obligations and enforce our terms and conditions.

4. Legal Basis for Processing Your Information

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:

  • Consent: When you provide us with personal information (e.g., by contacting us or booking a service), you give us consent to use that information for the purposes outlined in this policy.

  • Contractual Necessity: We process your personal data to fulfill our contract with you, such as completing wedding videography services.

  • Legitimate Interests: We may use your information to improve our services and for marketing purposes, based on our legitimate interest in growing our business, unless you opt-out of such communications.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties who help us provide our services, such as payment processors or cloud storage providers. These third parties are obligated to protect your data in accordance with applicable laws.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including complying with any legal obligations or resolving disputes. After this period, your data will be securely deleted.

7. Your Rights

Under the GDPR, you have certain rights regarding your personal data, including:

  • The right to access the personal data we hold about you.

  • The right to correct any inaccuracies in your personal data.

  • The right to request the deletion of your personal data in certain circumstances.

  • The right to object to or restrict the processing of your personal data.

  • The right to withdraw your consent at any time.

To exercise any of these rights, please contact us at info@blankframeweddings.com

8. Cookies and Tracking Technologies

Our website uses cookies to collect information and enhance your browsing experience. Cookies are small files that are stored on your device to help improve website functionality and track user behavior.

You can control cookie settings in your web browser, but please note that disabling cookies may impact the functionality of the website.

9. Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. However, please be aware that no method of data transmission over the internet is 100% secure.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

info@blankframeweddings.com